RentFray Guide
How Tenants Pay Rent Online
Online rent payment should be a straightforward recurring process: the tenant sees what is owed, submits payment, and the property can track what happened.
RentFray is designed to keep that process simple for the tenant while giving landlords and property managers clear payment and balance visibility.
The Basic Online Rent Payment Process
The exact details can vary by rent collection system, but the basic process should be simple. The tenant accesses the payment system, reviews the amount due, submits payment, and receives a clear result.
On the property side, the payment should connect back to the tenant's recurring rent record so the landlord does not have to manually piece together what happened.
Step 1: The Tenant Accesses the Rent Payment System
The first step is simply getting to the correct payment flow. Tenants should have one clear place to go when rent is due instead of trying to remember which payment method or account to use.
RentFray is web-based, so tenants do not need to install a separate mobile app just to make a rent payment.
Step 2: The Tenant Sees What Is Owed
Before submitting payment, the tenant should be able to understand the amount that needs to be paid.
Connecting the tenant payment flow to the property's rent records helps reduce confusion about balances and gives both sides a clearer understanding of the current amount due.
Step 3: The Tenant Submits Payment
The tenant follows the online payment flow and submits the rent payment through RentFray.
Payment processing is handled through Stripe. RentFray does not store tenant banking information or hold tenant funds.
Tenants pay a processing fee when they submit payments.
Step 4: The Payment Receives a Status
Submitting an online payment does not always mean the payment is instantly complete. Payments can move through processing states before they are finalized.
RentFray tracks payment status so the property can distinguish between payments that have completed, payments that are still processing, and payments that have failed.
Step 5: The Landlord Sees the Result
The management side of the system gives the landlord or property manager visibility into the tenant's payment status and remaining balance.
That connection between the payment and the rent record is what makes a dedicated rent collection system different from simply receiving money through an unrelated payment service.
Step 6: The Process Repeats Next Month
Rent is recurring, so an online rent payment system should make the next month's process familiar rather than forcing the tenant and landlord to start over.
A consistent recurring workflow makes it easier for tenants to know what to do and easier for the property to review the month's payment activity.
What the Landlord Sees vs. What the Tenant Sees
Tenant Side
The tenant focuses on the amount owed and the payment process. The goal is to keep the experience direct and easy to understand.
Property Side
The landlord or manager focuses on balances, payment status, and which tenants or units still require attention.
Why Online Rent Payment Is More Than Moving Money
There are many ways to send money electronically. The important difference with rent is that the payment belongs to a recurring obligation that the property has to track every month.
A rent-focused system connects the transaction to the tenant balance and payment record. That reduces the amount of manual reconciliation needed after the payment is submitted.
How RentFray Fits Into the Process
RentFray combines the tenant payment flow with landlord-side payment status and balance tracking.
It is $0 per month for landlords and property managers. Tenants pay a processing fee when they submit payments.
Frequently Asked Questions
How do tenants pay rent online with RentFray?
Tenants use RentFray's online payment flow to review what they owe and submit their rent payment through the web.
Do tenants need to install an app?
No separate app is required. Tenants can use RentFray through a web browser.
What happens after a tenant submits payment?
The payment is processed through Stripe, and the property can track the payment status and tenant balance from the management side.
Does RentFray store tenant banking information?
No. RentFray does not store tenant banking information or hold tenant funds. Payment processing is handled through Stripe.
Do tenants pay a processing fee?
Yes. Tenants pay a processing fee when they submit payments through RentFray.
Related Tenant Payment Resources
Want to offer tenants online rent payments?
RentFray gives tenants a web-based payment flow while giving landlords and property managers visibility into payment status and balances.